Privacy Policy

This Privacy Policy and its Addendum(s) (“Policy”) describe how WeAssist Sdn Bhd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “WeAssist”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of WeAssist’s Apps and Websites (including all mobile applications and websites operated by WeAssist (respectively “Apps” and “Websites”), products, features and other services globally (collectively, “Services”).


This Policy applies to those all who utilise and access our Apps and Websites(collectively “you”, “your” or “yours”).


Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, healthcare services registration information, health information, and insurance information.


I. COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.


You provide your Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:

  • fill up a user profile or registration forms;

  • provide information to assess your eligibility to provide services as a WeAssist Locum staff;

  • participate in contests or events organised by us;

  • interact with our social media pages;

  • use biometric features to identity yourself; and

  • fill up demographic information in surveys.


When our services are used

Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are:

  • your location;

  • feedback and ratings \;

  • transaction information (such as payment method and service performed);

  • information about how you interacted with our Apps, Website or services (such as features used and content viewed);

  • device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers); and

  • personal data you enter in messages when you use our in-app communication features.


From other sources

When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:

  • referral programmes;

  • our business partners, payment providers, corporate partners and transport partners;

  • insurance and financial providers;

  • publicly available data;

  • governmental sources of data; and

  • marketing services providers or partners.


Personal Data about Locum staff

If you are a Locum staff, we may collect:

  • device data (such as accelerometer data, GPS location, your IMEI number and the names of apps you have installed on your device);

  • your APC number, healthcare services registration number, scanned copies of credentials and resume information; and

  • other relevant information for the performance of your duties as a Locum staff


Sensitive Personal Data

Some of the information that we collect is sensitive in nature. This includes information such as national ID numbers, race, marital status, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.


When you provide Personal Data of other individuals to us

In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy.


II. USE OF PERSONAL DATA

WeAssist may use, combine and process your Personal Data for the following purposes (“Purposes”).


Providing services and features

Your Personal Data will be used to provide, personalise, maintain and improve our products and services. This includes using your Personal Data to:

  • provide you with Services;

  • engage you to provide Services;

  • create, administer and update your account;

  • verify your identity;

  • validate your service and process payments;

  • offer, obtain, provide or facilitate insurance or financing solutions;

  • track the progress of your job;

  • perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;

  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;

  • process and manage your rewards;

  • enable communications between our users;

  • process, manage or verify your application for subscription with WeAssist and to provide you with Locum Club benefits; and

  • enable our partners to contact you.


Safety and security

We use your data to ensure the safety and security of our services and all users. This includes:

  • screening healthcare facilities before enabling their use of our Services;

  • providing personalised feedback to Locum staff;

  • verifying your identity when you log in to WeAssist;

  • using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;

  • monitoring compliance with our terms and conditions and policies; and

  • detecting, preventing and prosecuting crime.


Customer support

We use Personal Data to resolve customer support issues. For example, we may:

  • investigate and address concerns;

  • monitor and improve our customer support responses;

  • respond to questions, comments and feedback; and

  • inform you about steps taken to resolve customer support issues.


Research and development and security

We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.


Legal purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

  • comply with court orders or other legal, governmental or regulatory requirements;

  • enforce our Terms of Service or other agreements; and

  • protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.


Marketing and promotions

We may use your Personal Data to market WeAssist and WeAssist’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and

  • notify, invite and manage your participation in our events or activities;

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message.\

III. DISCLOSURE OF PERSONAL DATA

We need to share Personal Data with various parties for the Purposes. These parties include:


Other users

For example, if you are a healthcare facility, we may share your location with Locum Staff.

If you are a Locum Staff, we may share your Personal Data with your passenger including your name and photo; your registration details, credentials and average rating.


With third parties

For example, we may share a Locum staff’s job log with an administrator of a healthcare facility.


With WeAssist partners at your request

For example, if you requested a service through a WeAssist partner or used a promotion provided by a WeAssist partner, WeAssist may share your Personal Data with that WeAssist partners. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners whichWeAssist collaborate with to deliver a promotion, competition or other specialised service.


With subsidiaries and affiliates

We share Personal Data with our shareholder companies, subsidiaries, associated companies, jointly controlled entities and affiliates.


With WeAssist’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;

  • background check and anti-money laundering service providers;

  • cloud storage providers;

  • marketing partners and marketing platform providers;

  • data analytics providers;

  • research partners, including those performing surveys or research projects in partnership with WeAssist or on WeAssist’s behalf; and

  • insurance and financing partners;

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.


IV. RETENTION OF PERSONAL DATA

We retain your Personal Data for as long you maintain your WeAssist account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.


V. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.


VI. COOKIES

WeAssist, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

WeAssist may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes WeAssist does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings.


VII. PROTECTION OF PERSONAL DATA

We will take reasonable legal, organisational and technical measures to ensure that your personal data is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorised way. We limit access to your personal data to our employees on a need to know basis. Those processing your personal data will only do so in an authorised manner and are required to treat your information with confidentiality.

Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.


VIII. AMENDMENTS AND UPDATES

WeAssist shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, or continuing to communicate or engage with WeAssist following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your Personal Data, please contact our Data Privacy Officer at:

Email: contact@locumapps.com

Please title your email PDPA Query.

The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.

Contact us: contact@locumapps.com

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