how can we help you?
Frequently Asked Questions (FAQ)
How does it work?
Register on the app and indicate the service you offer.
Once accepted, you can switch on and off your availability and start receiving notifications for locum jobs.
Choose jobs according to the area and timing that you like! You can schedule multiple jobs in advance and view them all on the app.
When it’s time for your job, we will send you a reminder beforehand.
Start the timer when you arrive and get to work!
When the job ends, the hospital or clinic can rate you for your good work.
You will receive a report at the end of the week and full payment is made once a week straight to your bank account.
You can get more information here.
Which hospitals or clinics are on the app?
We are trying to reach out to as many hospitals and clinics in Malaysia as we can so you will be able to get comprehensive records of your Locum jobs in one convenient place. If you know a hospital or clinic that you would like us to reach out to, please drop us an email at email@example.com.
How do I choose a job?
What happens if I book a shift and a hospital or clinic cancels on me?
Healthcare facilities are required to cancel no shorter than with 1 hour notice. In the event a hospital cancels too close to your shift, for the first time ever for an app of this kind, you as a locum staff will be entitled to Cancellation Protection and if you cannot book another job for the same time period, you will receive a nominal cancellation fee for the trouble.
Are all the rates for hospitals and clinics the same?
Yes, at the moment the same rates are applied across all hospitals and clinics, saving you time from making comparisons and improving transparency so you get a better experience as a locum staff. You will see the rate per hour in each job request, so please be sure you're happy with the rate before clicking "Accept".
What is the service fee for?
The service fee goes towards maintaining the mobile application, paying our staff fair wages, developing and designing new features and developing rewards for Locum Club. There are no fees charged to Locum staff.
Locum Club? What is that?
When you join us on Locum Apps, you are automatically a member of our Locum Club! When our numbers grow, you can look forward to group activities, training sessions and even special award nights for those outstanding locum staff on the app. This is a community you can look forward to growing with and learning from. You will be one of the first to hear about vacancies at our partner hospitals and will get exclusive invitations to industry events that we partner with.
I’ve completed a job and I’ve been paid, but RM30 is missing from my account! What happened?
Firstly, congratulations on completing a job on Locum Apps! We hope you found it simple to use! As for the RM30 – this allows us to know that your account is active, but it is in no way a charge to you, and if you choose to deregister your account with us, just drop us an email and we will immediately send you that RM30 straight to your bank account.
How will I be paid?
Please make sure your full name, IC number and bank details are listed accurately on Locum Apps because that’s where we’ll transfer the money to! You'll receive your payment on Thursday or Friday the week after your job.
We pay on Thursdays, every Thursday (or the next business day if it's a public holiday) for jobs performed the week before. This means that if you work on Sunday of Week 1, you will be paid on Thursday of Week 2. If you work on Monday of Week 1, you will also be paid on Thursday of Week 2.
However, due to the high volume of jobs during this vaccination period, you will receive your payment on Friday the week after your job. If it's Friday and you have not received your payment, it could be because of processing by the bank. We have found that if we transfer the amount to a different bank, you may receive only on Monday afternoon of the following week. Please feel free to get in touch with anyone from our team if the sum is not in your account by Monday.
How do I delete my account?
We are so sorry to see you go. If you are certain that you wish to be removed from Locum Apps, please drop us an email at firstname.lastname@example.org with the title “Delete Account” and we will be in touch with you to deactivate your account as well as pay you for the jobs performed, if any.
Still have questions?
Email us at email@example.com. We aim to reply all emails within 1-3 working days
version 5.0 | 2 August 2021
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